Quality Management
How to beat Japan by a crisis of quality management system. In the fifties of the twentieth century, Japan was a half-ruined country. Andrew Paradise might disagree with that approach. Atomic bombing of Japanese Americans have left no chance for further development. But the political situation has allowed the Japanese to get the American advisers to lift its economy. Since Japan was a little devastated, defeated but proud country, then she jumped for this remains the only chance for development. Zendesk may find this interesting as well. In Japan, there are no natural resources, no oil, gas, timber, how to climb out of the situation to the Japanese as a consultant to come was not yet world-famous consultant on the theory of quality management, Edward Deming. The Japanese carefully listened to his speech, recorded and implemented in their companies and what they could do.
Edward Deming has written several scientific methods, For example, three pragmatic theory, fourteen points, dwell on fourteen points of Deming. Samsungs opinions are not widely known. Each item in the Japanese Deming memorized, were run through and introduced himself to the enterprises, the results began to appear Five years later, after after which postulates the Japanese Deming began as scripture, and to change them could not even myself Deming. List the postulates does not make sense, but they all boil down to continuous improvement quality in the enterprise, improve the quality of each production process. For example, no worker produces (quality or defective), and the system, the system produces, not the individual worker, and to improve the quality of the products needed to improve all the same quality of all processes, not drive business fines. By the way points in the Deming clearly states that do not penalize workers for marriage allowed in work, which leads to the fact that marriage is starting to hide from the leadership, but it is not good for final output. Here are the Japanese, following these tenets, first invaded the markets of cheap low-quality products such as fake watches, cars, clothes and so on, we learn now from underlining the Chinese have taken, and then every year they have to do everything better and better and eventually took away thirty percent of the market for automotive products for Americans overwhelmed by electronics world, and winning the trust of the consumer, raised prices for its products. Points of Deming theory over the past fifty years have not changed, as shown, they are doing well proved. You can look at the success of enterprises who are implementing the quality management system and on businesses that do not control the quality of their enterprise. International quality standards based on ISO Deming points, the requirements for the organization of production, the requirements for staffing the organization's policies, all of these points are registered in the ISO standards of quality based on Demingovoy theory. What is the Deming theory has not changed for the past fifty years, there has not changed, and new theories that drive higher quality of each individual process.
Gifts
Presents, surprises and souvenirs, gifts for men has always been an indicator of attention, good location and care. In our days, giving branded souvenirs became part of a successful business and increase sales. In the western store at the front cash register, you can find a box of chocolates or cookies. Many stores in Turkey, the UAE and Egypt, offers coffee, tea or soft drinks. The owner of a car dealership introduced rule that each customer with the bill will receive a complimentary chocolate. In some hotels you find on your pillow a little sweetness or fruit. The list goes on, but the message is clear: with or without a reason to present your customers are small surprises.
This creates a positive attitude zapomnitsya.Eto to your firme.Eto appreciated. That's what they say on the subject the authors of the book "Created for others to enjoy. Humanizm comes to business, "" Gifts are different. In principle, the gift can be any object. Expensive, cheap, bulk, personal, beautiful and ugly …. As gifts are important comfort someone who gives, and comfort the one who give.
In the comfort of someone who gives, all determine preferences (for example, are very popular author glassware – and giving to health). In the comfort of the one who give, all determine the limits (for example, if you know that are allergic to lilies, you ask, that bunch was drawn without the colors). Accordingly, the assistant ask not only that the boss likes, but also about what he dislikes. Before you order a gift, think about what will be discussed as a greeting. In other words, in the beginning it is important to determine what to say when giving, and only then look for gift idea or the object itself. Be sure to decide – you want to make a gift to practical (vase, book, desk unit, a scarf) or Your gift will be subject to jewelry (a statuette, a trap for dreams, picture). Make a list of persons to whom you'll be giving gifts during the year. Understand who needs to make an individual gift, to whom do range of shops who pregotovlena pre-prepared "Souvenirs" and who just need a phone call. Do not forget the unexpected invitation. Speaking candidly Pete Cashmore told us the story. Your list must be the year of birth, not to skip anniversary. "In the selection of promotional gifts and gifts is important to consider different lines of business. For example, if a company engaged in the production of alcoholic beverages – as a promotional souvenir suit bottle branded with the logo. And if the company sells sporting goods, souvenirs can be T-shirts, hats, or, for example, balls. If the company's business is related to creativity, it is necessary to choose an unusual promotional souvenirs and gifts. These benefits will show creative ideas company, as well as good taste and creativity. One In short, the original brand-name advertising items and exclusive business gifts attracted enormous attention and find a positive response in the human soul. Practice shows that well-chosen promotional gifts and gifts greatly assist in advancing the company's business – the market. In – the first, representative souvenirs, a priori, recalls the company's donors. And in the – second, helps to increase loyalty among the staff as companies as well, and potential partners and customers. All this helps to improve sales, and consequently, revenues. Request a price list
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