Critical Wireless co-locates its M2M and wireless telemetry data servers at Sungard, a leading national Internet datacenter and service provider with locations throughout the US. Sungard features multiple levels of redundancy within its design architecture to ensure no single point of failure will interrupt our ability to receive information from our wireless service providers and distribute alerts to our customers.  This is accomplished with BGP Mesh, multi-homed routing which connects our Internet data streams through multiple Tier-1 ISPs (AT&T, Digex, Sprint, and UUnet) providing diverse paths to data endpoints.  If one or multiple ISP backbones go down, a local fiber loop is cut, or a hardware component fails, our service will not be interrupted nor will alert distribution be delayed.  With over 125 Gbps of bandwidth under management and 600,000 sq. ft. of distributed datacenter space, Sungard is able to support our ability to scale out to service our expanding customer base. 

Reliable Server Hardware
CriticalWireless provides service using its own Dell servers, located in a secure, dedicated server rack at Sungard.  All of our server equipment features redundant power supplies and RAID 5 disk arrays to ensure a hardware failure will not result in a service interruption.  If a component such as a hard drive or power supply needs to be replaced, it can be done without turning off, resetting, or adjusting the server or our software in any way during maintenance activities. In addition, if any server component fails, CriticalWireless IT personnel are instantly notified and dispatched to the data center which is just a few minutes from the CriticalWireless offices. 

Reliable Power
The Sungard facility features redundant un-interruptible power supplies that provides power the entire facility the instant utility power is lost. The facility UPS systems also filter all incoming power while normal utility power is available.  The UPS systems operate in hot-synced pairs to provide 100% redundancy and seamless fail-over. 

If a utility power outage extends beyond a few minutes, backup generators standing by and ready with 2000 gallons of diesel fuel automatically start to power the facility. Agreements with multiple fuel delivery vendors guarantee the tanks are refilled as often as necessary for as long as utility power is off.

Finally, CriticalWireless has installed a UPS system in it's rack for additional power redundancy.

The front of the NOC (network operation center, shown above) provides an array monitors and computers that give Sungard's engineers a real time overview of the facility's operation.  The NOC at Sungard is staffed 24 hours a day and allows their certified network engineers to diagnose and repair any aspect of the data center's operation should a problem occur.  Local IP engineers troubleshoot network issues before they can affect our service.  Sungard's processes and procedures ensure smooth, continual operation.